FAQ 


When will my package ship?

Orders are shipped out within 72 hours of orders placed, excluding weekends, holidays & emergency shut downs (where we are unable to ship the item). We ship out items Monday through Friday only. 


When will my package arrive?

Shipping transit time is depending on USPS and UPS standard shipping at the time of shipping. 


What if I need my order ASAP/Rushed?

Please email us before placing  your order at shopizaofficial@gmail.com with the subject line “URGENT SHIPPING” and we will do our best to accommodate your needs. 


Can I change and cancel my order?

Unfortunately once an order is placed we cannot cancel and adjust it. Please make sure to double check your orders before checking out. 


How accurate/true to size are your items? 

Typically they are “true to size” if they run bigger or smaller than usual we will make sure the item states that. 



Here is a size chart to go off of:

           size    bust     waist     hips

XS       0       30-32    24-26   34-36

S        2-4     32-34    26-28    36-38

M       6-8     34-36    28-30    38-40

L      10-12   36-38   30-32     40-42

XL    14-16   38-40   32-34    42-44



When will I receive my PRE-ORDERS? Our pre-orders have an estimated date located next to the product picture/description. This is the estimated date that the product will arrive and it can come before or after the estimated date. Please keep this in mind when pre-ordering. 

How do I receive store credit? Expect an emailed E-Gift card within 3 business days of the delivery of your Return. Please exclude weekends and holidays.